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Support

Do you have a detailed technical question? Please use our documentation for first details. Another option is to use our paid remote support or get in contact by email and we will get back to you as soon as possible.
Please choose your area and country so that you will be connected directly to your responsible contact.

Partner Login

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Become a GANTNER partner

What are the benefits of being a GANTNER partner?

  • First level support
  • Access to detailed technical information
  • Access to current software downloads and updated product information
  • Documents for sales support
  • Material for marketing support
Become a partner
Live-Support

Remote Maintenance

How does it work?

Allow inbound connections to receive support or access remote computers for help. Attend meetings and presentations and send chat messages to people. After downloading and installing TeamViewer, you can build your first connection in just seconds. Just let us know your ID and we can support you immediately.

Download Teamviewer

Customer information

Live Support
Baths, Thermal Baths, Fitness Club, Ski Depots

Dear Customer,
this live support will enable a technical specialist from GANTNER Electronic GmbH, to take control of your system temporarily. This live support will be charged per every quarter of an hour. By using this live support the charge is accepted and you will not require any guarantee.

Providing technical support and advice to our customers is important to us. Our service line will be glad to provide qualified information and advise you in all technical matters.

 

Live Support
Security Systems, Access Control, Time recording

Dear Client,
Fast and cost-efficient assistance and help as well as a comprehensive support package are available to our partner clients via phone or remote maintenance (TeamViewer). Possible difficulties can be quickly analysed and, depending on the level of complexity of the work to be performed, solved easily and quickly, without costly flat-rate travel expenses.

Our GANTNER support team is happy to help you during the opening hours of the hotline; Remote maintenance is performed over the Internet via an encrypted connection. By executing the remote maintenance software and establishing the connection, you agree to the present contract.

The costs are calculated on the basis of the duration of the support offered. By using this live support, you accept to pay the corresponding costs. The supplier of the support service will try to work as fast as possible. There is no right to a completion by a certain time.

Please note the following when you take advantage of our support services over the phone or via remote maintenance:

  1. Make sure the remote maintenance software TeamViewer runs or is available on your workstation at least for the duration of the maintenance session.
  2. Costs will be incurred (with the exception of clients having concluded special maintenance contracts). Unless otherwise agreed, we charge a fee of € 38,70 (clients with contract 30.75 €) net per begun quarter of an hour and a daily flat fee without contract of 56,5€ ((with contract 45,5€) net per remote maintenance login (plus VAT).
  3. The remote maintenance is a technical service provided by GANTNER Electronic and our GTC apply.
  4. Please note that the remote maintenance may be recorded for proof and documentation purposes. Should you not agree to this, please inform our support team member immediately prior to the beginning of the remote maintenance session.

Your GANTNER support team.